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Returns

  • Special orders, fabric, upholstered furniture, and all delivery charges are neither refundable nor returnable.

  • Clearance items or floor models are final sale and are neither refundable nor returnable.

  • Stock items may be returned or exchanged within 30 days of delivery and will incur a 20% re-stocking fee. Returned items must be in original condition.

  • Mattresses are subject to a 35% return fee when returned within 30 days of delivery, after which they are no longer returnable. Pillows and other bedding items are neither refundable nor returnable.

  • Mattresses come with a 60 day comfort exchange guarantee. You may swap any layer of your mattress up to 60 days after receiving your new mattress. Customer is responsible for any shipping, pick up or delivery charge.

  • Cancellations resulting in refunds by credit card are subject to a 5% processing fee.

  • Please call for a return authorization. Returns & exchanges are subject to pick up charges. Delivery fees are not refundable.

Incorrect, Defective or Damaged Purchase

  • If you have received an item that has been damaged during shipment, please contact Urban Natural Customer Care at (201) 330-1212 immediately.

  • Be sure to inspect all packages for damage before signing for the package.

  • If damage is visible, reject the shipment, be sure the driver notes the damage and contact Urban Natural at (201) 33-1212 as soon as possible. We will file a damage claim with the shipper, pick up the damaged item or ship a replacement or replacement parts as soon as possible.

  • For damages concealed at the time of delivery, promptly take photos of the damaged item and the packaging it arrived in.

  • If the item(s) sent was incorrect, or defective, please contact Urban Natural at (201) 330-1212 or email help@urbannatural.com immediately. Please do not send back these items prior to contacting us.

  • Photos are often required and always suggested so that a claim may be made with the shipping company.