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Delivery Information

Local Delivery

We offer White Glove Delivery in a 60 Mile Radius around our showroom for a flat rate of $99. Please add 1-2 weeks to our standard lead times.

Nationwide Delivery

We offer White Glove Delivery anywhere in the contiguous United States for a flat rate of $250 for all orders under $2,499. All orders over $2,500 (excluding those from Copeland Furniture - see chart below) receive free White Glove Delivery.

Nationwide White Glove Delivery is included for all rugs, pillows, mattresses, and all products from Luonto, Ouef, and Cerno.

See your estimated delivery cost in your cart after completing your order. Please add 3-6 weeks to our standard lead times.

Β  Β  Β  White Glove Delivery Cost

Location Purchase Brands/Products All (excluding others listed)

Local Delivery (60 Mile Radius)

No Minimum

All (excluding others listed)

$99

Nationwide & Local Delivery

No Minimum

Luonto, Ouef, Cerno, Mattresses, Rugs, Pillows, Swatches

Free

Nationwide

$2,499 or less

All (excluding others listed)

$250

Nationwide & Local Delivery

$2,500 or more

All (excluding others listed)

Free

Nationwide

$2,500 or more

Copeland Furniture*

10% of Order

*Example: Copeland Furniture items totaling $3,500 will be charged $350 for Nationwide White Glove Delivery. Copeland items totaling $3850 will be charged $385 for Nationwide White Glove Delivery.

Β  Β  White Glove Delivery Service

An experienced home delivery team will bring your items into your home, place them in the room of your choice, and assemble them completely. They will remove any packaging or waste. We cannot take away old furniture or mattresses There may be additional charges for multi-flight walk-ups, limited access locations, or other unforeseen challenges. Please contact us for a delivery quote if you believe your order may fall into this category.
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We take great pride in the quality of our delivery and assembly service. We understand that good delivery performance is very important to our customers and we strive to make that experience something that will make you want to come back.
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We currently offer our standard delivery options in only the contiguous United States. If you wish to ship to Alaska, Hawaii, or overseas, contact us for a rate quote.

Β  Β  Questions about delivery?

Β  Β  Pick-up at our Warehouse

Pick-up is available from our Paramus warehouse and showroom. If you would like to pick an item up, please make an appointment by calling us at 201-330-1212.

A Note about Lead Times

All our furniture is handmade just for you by expert craftsmen. That being said -- good things take time. Typical lead times are about 8-12 weeks from most workshops, and white glove delivery can add between 2-6 weeks to the lead time, depending on the distance the pieces are traveling. Lead times are estimates only. We quote lead times to the best of our ability, but a number of unforeseen issues can delay orders. Lead times are not guaranteed. Shipping times are not included in estimated lead times.

Receiving & Inspecting Your White Glove or Curbside Delivery

Β  Β  Β  *Important Please Read*

On the day you receive your furniture, it is important to remember to take the time to inspect your delivery carefully. You are responsible for properly describing any and all damages on the shipper's waybill or delivery receipt. If you don't note the damage, it gives us very limited recourse to assist you afterwards. Our shippers go to great lengths to avoid damage, but it's possible it can occur. Please review the following guidelines to inspect your furniture while the shipper is present:

  • -If the delivery driver refuses to wait while you inspect the furniture, note on the waybill/delivery receipt, β€œdriver refused to wait for inspection of contents. Final inspection for damage will be made when packages are opened.”

  • -Document any issues or damage (no matter how minor) in detail on the shipper’s waybill and ask the delivery driver to co-sign the waybill/receipt.

  • -Minor damage like a scratch or even replacement of a door or drawer, is best handled through repairs which can easily be done at your home or performed by furniture medics on behalf of the shipper.

  • -If the damage is substantial, refuse the item and have the shipper return it to the sender for repair or replacement

  • -If your shipment is missing any pieces call us immediately at 201-330-212 and have the driver note the shortage on the waybill. Advise us of any missing pieces and we will trace the shipment. If the missing items cannot be located within a reasonable time, the missing items will be re-ordered.

  • -If your shipment is missing any hardware call us immediately and have the driver note the missing hardware on the waybill. Hardware can be sent directly to your home.