White Glove Delivery Service

• An experienced home delivery team will bring your items into your home, place them in the room of your choice, and assemble them completely. They will remove any packaging or waste.
• There may be additional charges for multi-flight walk-ups, limited access locations, or other unforeseen challenges. Please contact us for a delivery quote if you believe your order may fall into this category.
• Signature by an adult is required -- Please take the time to personally and thoroughly inspect the merchandise while the delivery company is present. If there should be any problems, do not sign any forms before contacting the store where we will assist you. Your signature is acknowledging that the furniture has arrived undamaged and to your satisfaction. This absolves any fault of the delivery company and will consequently leave little recourse in the event of problems found after the fact.
• We currently offer our standard delivery options in only the contiguous United States. We will gladly ship to your receiver or overseas logistics provider.

Threshold Delivery Service

• Delivery to the first dry area inside home or outside (such as the Garage, front door, or lobby). This service does not include assembly and packaging removal.
• Will include an appointment with an approximate 4 hour time window.
• Signature by an adult is required -- Please take the time to personally and thoroughly inspect the merchandise while the delivery company is present. If there should be any problems, do not sign any forms before contacting the store where we will assist you. Your signature is acknowledging that the furniture has arrived undamaged and to your satisfaction. This absolves any fault of the delivery company and will consequently leave little recourse in the event of problems found after the fact.
• We currently offer our standard delivery options in only the contiguous United States. If you wish to ship to Alaska, Hawaii, or overseas, contact us for  recommendations for overseas logistics. 

Questions about delivery?

Click here to contact us.

Pick-up at our Warehouse

Pick-up is available from our Montclair Showroom or Warehouse. If you would like to pick an item up, please make an appointment by calling us at 201-330-1212.

A Note about Lead Times

All our furniture is handmade just for you by expert craftsmen. That being said -- good things take time. Typical lead times are about 4-16 weeks from most workshops, and white glove delivery can add between 2-6 weeks to the lead time, depending on the distance the pieces are traveling. Lead times are estimates only. We quote lead times to the best of our ability, but a number of unforeseen issues can delay orders. Lead times are not guaranteed. Shipping times are not included in estimated lead times.

Receiving & Inspecting Your White Glove or Curbside Delivery *Important Please Read*

On the day you receive your furniture, it is important to remember to take the time to inspect your delivery carefully. You are responsible for properly describing any and all damages on the shipper's waybill or delivery receipt. If you don't note the damage, it gives us very limited recourse to assist you afterwards. Our shippers go to great lengths to avoid damage, but it's possible it can occur. Please review the following guidelines to inspect your furniture while the shipper is present:

• If the delivery driver refuses to wait while you inspect the furniture, note on the waybill/delivery receipt, “driver refused to wait for inspection of contents. Final inspection for damage will be made when packages are opened.”
• Document any issues or damage (no matter how minor) in detail on the shipper’s waybill and ask the delivery driver to co-sign the waybill/receipt.
• Minor damage like a scratch or even replacement of a door or drawer, is best handled through repairs which can easily be done at your home or performed by furniture medics on behalf of the shipper.
• If the damage is substantial, refuse the item and have the shipper return it to the sender for repair or replacement
• If your shipment is missing any pieces call us immediately at 201-330-1212 and have the driver note the shortage on the waybill. Advise us of any missing pieces and we will trace the shipment. If the missing items cannot be located within a reasonable time, the missing items will be re-ordered.
• If your shipment is missing any hardware call us immediately and have the driver note the missing hardware on the waybill. Hardware can be sent directly to your home.