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Delivery Information

FREE WHITE GLOVE DELIVERY ON ALL ORDERS OVER $2,000

Local Delivery Information

We offer white glove delivery within a 125-mile radius of our showroom. Delivery Charges are based on distance and the number of trips required.
 
  • Our local delivery team consists of experienced, uniformed employees of Urban Natural Home Furnishings
  • We make our deliveries in our company owned and operated trucks
  • We are fully insured
  • We are very familiar with co-op and condo management operating procedures.
  • We can satisfy the insurance documentation requirements very quickly via email or fax.
  • We strive to achieve the delivery within a projected 2-hour delivery window, provided ahead of time
  • Pick-up is available from our Paramus warehouse and showroom. Please make an appointment if you would like to pick an item up
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We take great pride in the quality of our delivery and assembly service. We understand that good delivery performance is very important to our customers and we strive to make that experience something that will make you want to come back.

Delivery options beyond the range of our company trucks

Threshold (curbside) Delivery: Starts at $125. A freight truck which specializes in furniture delivery will bring your items to the threshold of your home. It would be your responsibility to bring the piece inside and to assemble (if required). Please add 3-6 weeks to our standard lead times for Threshold Delivery.
 
White Glove Delivery: Starts at $299. An experienced home delivery team will bring your items into your home, place them in the room of your choice, and assemble them completely. They will remove any packaging or garbage as well. Their may be additional charges for multi flight walk ups, limited access locations, or other unforeseen challenges. Please contact us for a delivery quote if you believe your order may fall into this category. Please add 3-6 weeks to our standard lead times for White Glove Delivery.
 
We currently offer our standard delivery options in only the contiguous United States. If you wish to ship to Alaska, Hawaii, or overseas, contact us for a rate quote.
 
For a more detailed quote, to schedule delivery or check the status of your order, contact us at 201.330.1212 or e-mail us at help@urbannatural.com. We promise a prompt response.

A Note about Lead Times

All our furniture is handmade just for you by expert craftsmen. That being said -- good things take time. Typical lead times are about 8-10 weeks from most workshops, and white glove delivery can add between 2-6 weeks to the lead time, depending on the distance the pieces are traveling. Lead times are estimates only. We quote lead times to the best of our ability, but a number of unforeseen issues can delay orders. Lead times are not guaranteed. Shipping times are not included in estimated standard lead times.

*Important Please Read* Receiving & Inspecting Your White Glove or Curbside Delivery

On the day you receive your furniture, it is important to remember to take the time to inspect your delivery carefully. You are responsible for properly describing any and all damages on the shipper's waybill or delivery receipt. If you don't note the damage, it gives us very limited recourse to assist you afterwards. Our shippers go to great lengths to avoid damage, but it's possible it can occur. Please review the following guidelines to inspect your furniture while the shipper is present:

-Whether your order has been specified for white glove delivery, or curbside delivery, it is important to open all packaging and inspect every piece before signing the waybill/delivery receipt and the delivery team leaves your home.

  • -If your furniture has been boxed, inspect the boxes for damage. If the boxes show any evidence of damage or heavy wear, note this on all copies of the shipper’s waybill/delivery receipt. A damaged box could be a sign of hidden damage.

  • -If the delivery driver refuses to wait while you inspect the furniture, note on the waybill/delivery receipt, “driver refused to wait for inspection of contents. Final inspection for damage will be made when packages are opened.”

  • -Document any issues or damage (no matter how minor) in detail on the shipper’s waybill and ask the delivery driver to co-sign the waybill/receipt.

  • -Minor damage like a scratch or even replacement of a door or drawer, is best handled through repairs which can easily be done at your home or performed by furniture medics on behalf of the shipper.

  • -If the damage is substantial, refuse the item and have the shipper return it to the sender for repair or replacement

  • -If your shipment is missing any pieces call us immediately at 201-330-212 and have the driver note the shortage on the waybill. Advise us of any missing pieces and we will trace the shipment. If the missing items cannot be located within a reasonable time, the missing items will be re-ordered.

  • -If your shipment is missing any hardware call us immediately and have the driver note the missing hardware on the waybill. Hardware can be sent directly to your home.

  • Not sure what to do?

  • -If you need assistance with damage at the time of delivery, call us at 201-330-1212.

  • -Email us digital photos of any damage so that we can best determine how to resolve for you. Email photos to help@urbannatural.com

  • -If you do not inspect your furniture on arrival and do not note any damage on the delivery receipt/waybill, we do not have recourse to assist you with repair or replacement. Please take the time to document any issues.

  • -If you sign the delivery slip without any written comments you are indicating that your delivery arrived in perfect condition