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By placing an order on our web site you agree to our terms of sale.
All merchandise must be paid in full prior to delivery or tender to a third party carrier for delivery. We accept major credit/debit cards, Paypal, certified check and cash for payment. All orders require a minimum deposit of 50% or full payment.
Orders for custom upholstered items, fabric items, custom cabinetry, and items with custom features or dimensions cannot be cancelled after 48 hours from time of purchase. These orders require a non-refundable deposit.
Checks returned by our bank for insufficient or unavailable funds will result in the assessment of a $40 fee to the buyer.
We will hold items for 30 days from the notification of completion, after which we require full payment. After 30 days charges of 1% of the order total per month will be assessed. Delinquent balances may be referred to a collection agent for settlement and will be subject to a 20% collection fee. Buyer agrees to assume all legal costs incurred in collection of such balances.
Lead times are estimates only. We quote lead times to the best of our ability, but a number of unforeseen issues can delay orders. Lead times are not guaranteed. Shipping times are not included in estimated lead times.
We offer white glove delivery within a 100-mile radius of our showroom. Delivery Charges are based on distance and the number of trips required. We do not offer rigging services to effect delivery through windows, roofs, etc. We can assist in arranging delivery to areas beyond our service area through third party carriers for the account of the buyer and at their expense. A schedule of delivery rates is on display in our showroom and on our web site.
The buyer agrees to accept responsibility for determining if the furniture ordered can physically be delivered to their location using normal means. It is the sole responsibility of the buyer to determine if the furniture ordered is suited to their needs and appropriately sized for their location. The buyer agrees to accept all responsibility for any and all costs in the case that the furniture does not fit through doorways, passageways and elevators, etc. using normal moving equipment. Our delivery team will not remove doors or in any other way modify your home or your furniture to facilitate delivery. If walk up delivery is required beyond 2 flights of stairs, the buyer agrees to pay for this extra service at the rate of $20 per floor.
Please note that some pieces can be disassembled for delivery when necessary. Our delivery technicians will perform this service at no additional charge one time upon delivery.
All rooms must be prepared to receive furniture prior to delivery. Our delivery team is not able to move existing furniture or electronic equipment, nor will they attach anything to the walls of your home.
Furniture may be picked up by appointment only.
Refunds, Returns & Cancellations
Special orders, fabric, upholstered furniture, and all delivery charges are neither refundable nor returnable.
Clearance items or floor models are final sale and are neither refundable nor returnable.
Stock items may be returned or exchanged within 30 days of delivery and will incur a 20% re-stocking fee. Returned items must be in original condition.
Mattresses are subject to a 35% return fee when returned within 30 days of delivery, after which they are no longer returnable. Pillows and other bedding items are neither refundable nor returnable.
Mattresses come with a 60 day comfort exchange guarantee. You may swap any layer of your mattress up to 60 days after receiving your new mattress. Customer is responsible for any shipping, pick up or delivery charge.
Cancellations resulting in refunds by credit card are subject to a 5% processing fee.
Please call for a return authorization. Returns & exchanges are subject to pick up charges.
Our furniture is guaranteed against structural defects in materials or workmanship for two years. Color variations, natural markings, fading, and wear in fabric, leather or wood are to be expected and are not covered by our warranty.
Repairs for damage that we determine to be the result of accident, neglect or abuse are charged a service fee of our determination. We will not service furniture we determine to be damaged beyond repair. All repairs are subject to pick up and delivery fees. We offer no mattress warranties beyond what may be offered expressly in writing by the manufacturer at the time of sale.
Resolution of Disputes
This sales agreement and terms of sale constitute the entire agreement between parties and can only be modified in writing, signed by the parties.
The buyer and Urban Natural Home Furnishings, Inc consent to the exclusive jurisdiction of the courts located in the state of New Jersey to resolve all disputes and litigation between the parties. The prevailing party is entitled to recover from the other party all attorney fees and costs involved.