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Frequently Asked Questions



About 50/50 Split Payment


Your Payment information is not taken at the time of order. You will receive an email shortly after placing your order requesting the initial 50% deposit payment details. Questions? Chat with us below, email us at hello@urbannatural.com, or call us at 201.330.1212.

Methods - All major credit cards (Visa, Mastercard, American Express, and Discover) are accepted forms of payment for this payment option. Merchandise must be delivered to the cardholder's billing address on the account. Please contact us if you have any questions about this policy.

Deposit - A deposit equal to 50% of the total purchase, including applicable tax and delivery charges, is required to complete an order or reserve merchandise. Balances are due in full prior to scheduling delivery to your home. No orders will be put into production until your deposit is received.

Our team will reach out to you shortly after placing your order to obtain your payment information. Once we have your information we will process the 50% deposit.

Your order must be paid in full in order to schedule delivery. You can ask our team for an estimated delivery date or take a look at the “Lead Times” tab on each product page.

No. Paying 50% to place your order and 50% before delivery will have no effect on lead times. Your order will be processed immediately once the deposit is received.

Yes. You can use this payment method on our entire catalog.

We accept all major credit cards (Visa, Mastercard, American Express, and Discover).




Delivery & Shipping


All our furniture is made to order just for you by expert craftsmen. The best way to find out estimated lead times on furniture pieces is to check the product page. Typical lead times are 8-12 weeks with white glove delivery transit times adding between 2-6 weeks. Lead times are estimates only. For a shorter wait, check out our Quick Ship pieces by clicking here.

We offer White Glove Delivery within 60 miles of our showroom for a flat rate of $99. Please add 1-2 weeks to our standard lead times. We also offer White Glove Delivery anywhere in the contiguous United States starting at $250 for your first item, plus $50 per additional item. White Glove Delivery anywhere in the contiguous United States for Copeland and American Leather items will cost 10% of your order total if it is above $250. Please add 3-6 weeks to our standard lead times.

    All Pillows & Bedding
    All Mattresses
    All Rugs
    Lostine Collection
    Luonto Collection

Expect regular updates through email regarding the crafting and shipping of your furniture. We aim to send your tracking information as soon as possible once your furniture leaves the workshop. For any further questions, contact us at (201) 330-1212 or email us at help@urbannatural.com. Click here for more information on Delivery & Shipping.




Cancellations/Returns


Only certain products may be refunded or returned. Stock items from our showroom or local warehouse can be returned or exchanged within 30 days of delivery with a 20% restocking fee. Mattresses can be returned within 30 days of delivery with a 35% return fee. Original delivery fees are not refundable. All returns are subject to pick up fees.

Special orders, fabric, upholstered furniture, clearance items, and floor models are neither refundable nor returnable.

Please contact Urban Natural Customer Support immediately at (201) 330-1212. If serious damage is visible, refuse the shipment before signing the bill of lading. For damages concealed at time of delivery, promptly take photos of the damaged item and the packaging it arrived in.

Special Orders or any custom orders cannot be cancelled after 48 hours from time of purchase. Contact us to Cancel your order. Cancellations resulting in refunds by credit card are subject to a 5% processing fee.




Products


We believe in sustainable, heirloom quality pieces made of the most natural and inherently durable materials made today. Most of our brands are made locally, in the United States by skilled workers and craftsmen. If a product is made overseas, it is obtained from Fair Trade sources, from skilled artisans who are appropriately compensated for their work.

Furniture material used in construction varies from piece to piece as well as from craftsman to craftsman. All of our material and construction details, as well as finishes, are listed on our individual product pages. Contact us if you would like more details on a specific piece.

Generally, assembly is either not required or provided by the delivery service. Please contact us for information on a specific order.




About Urban Natural Home


Urban Natural is a small company with big beliefs. We sell products made from the healthiest, safest, most durable materials available- free from harmful chemicals. Our products are heirloom quality and can be tailored to suit each individual’s specific needs. Our sales staff is also friendly, knowledgeable and available to contact through multiple platforms: phone, email, live chat, and social media.

Our furniture showroom is located in Bloomfield, New Jersey. You can see a curated selection of pieces made by each of our different artisan craftsmen and speak to our knowledgeable sales staff directly. Our showroom also regularly hosts floor model sample sales, to see some of our floor model pieces available at up to 70% off retail price click here. For those who are further away, give us a call or enter live chat with us to learn anything else you need to know about our furniture.

The best way to stay up to date on our current sales, coupons, and discounted furniture is to sign up for our mailing list or follow us on social media. Once you’ve signed up you’ll receive a 10% off coupon for your first order!




Warranty


All our furniture is backed by the warranties of our craftsmen. Contact us for the specific warranty. Beyond our vendor’s warranty, all our furniture is guaranteed against structural defects in materials or workmanship for two years. For damage caused by accident, neglect, or abuse, we charge a service fee at our discretion. We can not service furniture that is determined to be damaged beyond repair. These repairs are subject to pick up and delivery fees.

We offer a 60 day comfort exchange guarantee. You may swap any layer of your mattress up to 60 days after receiving your new mattress. You are responsible for any shipping, pick up or delivery charges. Beyond that, we offer no mattress warranties beyond that provided by the manufacturer at the time of the sale.