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Urban Natural Home COVID-19 Update Urban Natural Home COVID-19 Update

A Note To Our Customers

During these unprecedented times, the team at Urban Natural Home is doing our best to continue providing you American-made, heirloom-quality furniture. The safety of our employees and customers is of the utmost importance, so we have made the decision to temporarily close our showroom. Our online store is open 24-hours-a-day, 7-days-a-week and our team is working virtually to help assist you with any questions you may have. Some of the new changes we have implemented include:

Virtual Design Consultations

Our showroom may be temporarily closed, but our design team is here for you! We are offering free design consultations via video chat or regular phone call to talk about furniture design and planning out your space. You can see swatches, furniture styles, and get a good idea of what a piece will look and feel like in your home. Click here to schedule a virtual design consultation.

Free Swatches

We know that seeing a fabric or wood finishes in person can be paramount to the design process, so we’ve waived our fee for all swatches. If you are looking into wood or upholstery options, simply add swatches to your cart and then use the promo code FREESWATCHES at checkout. If you don’t see an option you’d like, please contact us and we’ll do our best to accommodate you.

Free Curbside Delivery

To ensure the safety of our customers and employees, we have added the option for Free Curbside Delivery. Simply choose “Free Curbside Delivery” when you check out and your order will be brought to the threshold of your home. Please note for this service, it is paramount to carefully check your order for any damage which may have occurred in transit and communicate this to the Delivery Team and to our customer service team at hello@urbannatural.com at the time of delivery, or we have limited recourse to assist you in a repair or replacement after the fact.

FAQ’s

Q: Can I still place an order?

A: Yes! Our workshop partners are still working hard to produce sustainable, American-made furniture as their local communities permit. The safety and health of our craftsmen is the most important factor.

Q: Do you offer contactless delivery?

A: Yes. We have added free curbside delivery to our shipping options for most items, which you can choose when you check out. Please note for this service, it is paramount to carefully check your order for any damage which may have occurred in transit and communicate this to the Delivery Team and to our customer service team at hello@urbannatural.com at the time of delivery, or we have limited recourse to assist you in a repair or replacement after the fact.

Q: Will my order be shipped on time?

A: We may experience some lead time delays, dependent on the workshop, but we will update you regularly via email from the time you place your order until you have received your order.

Our customer service team is available to assist you via phone, live chat, or email. If you need any help placing an order or have any questions about our products, feel free to reach out.